Intelligent Call Center Software Loaded with Excellent features
iNextrix Technologies Pvt. Ltd offers an intelligent call center software, which is named as iCallify. This intelligent call center software is loaded with a wide array of excellent features. Some of the major features are listed below:
- Campaign management
- Lead management
- DID management
- Agent management
- Live call view
- Auto dialer
- Predictive dialer
- Manual dialer
- Skill based call routing
- Advanced call distribution
- Sticky agent
- Automated call routing
- Barge-in
- Whisper
- 3-way conference
- Call parking
- Call pickup
- IVR (Interactive Voice Response)
- MOH (Music on Hold)
- Whitelist
- Blacklist
- Data export
- 3rd party API integration
- 3rd party software integration
- Phone provisioning
- Reports
- And many more
To explore a complete list of features and to book a free demo and a trial, please visit https://inextrix.com/icallify
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